SDS
Smart Diagnostic Service
SDS combines the advantages of two trusted support services in a single platform: Remote Diagnostics and our established Diagnostic Hotline, also known as VTS (Vehicle Technical Support).
With SDS, both services are accessible directly via your X-431 diagnostic device – no phone calls or connection codes required. The straightforward SDS token-based system removes the need for complex individual billing. Simply use digital tokens to request support from our SDS team – flexibly, efficiently, and from any location.
All token packs are available through our authorised distribution partners. For smaller quantities (100 or 250 tokens), you can also order directly from the official LAUNCH Europe Online Shop. Whether you need to schedule an appointment, start a live chat, initiate a video call, or upload files – support is delivered in real time, directly at the vehicle.
VTS also provides you with comprehensive expert knowledge, available whenever you need it. This includes technical data, wiring diagrams, and in-depth fault analyses – particularly valuable for complex issues where standard diagnostics reach their limits.
SDS – Smart Diagnostic Service brings together essential diagnostic functions in one integrated system. It helps you save valuable time in the workshop and ensures you receive the right support precisely when it’s needed.
Digital Token System for Diagnostic support
Live Support via Chat and Telephone
Total Visibility into Token Usage and History
VEHICLE TECHNICAL SUPPORT (VTS)
Speak Directly with Our Experts
Communication Channel
Telephone support from our diagnostic experts
GOAL
Guided problem resolution for complex diagnostics and repairs – from identifying faults to providing clear recommendations.
BENEFITS
Direct access to experienced master vehicle technicians
Full access to genuine repair data and brand-specific portals
Accurate fault identification with precise repair guidance
Typical Use Case
The vehicle displays a fault, and the repair process comes to a standstill – the workshop needs targeted support from experienced experts. Whether it’s a complex diagnosis, an unclear error code, or an unusual repair challenge, our specialists provide step-by-step assistance.
REMOTE DIAGNOSTICS
Expert Remote Assistance
Communication Channel
Remote access through the SmartLink device (VCI), with direct contact via live chat or telephone – depending on your needs.
GOAL
In-Depth Support for Diagnostics, Coding, Unlocking, or ECU Programming – Directly via Remote Access
BENEFITS
Effortless remote access using SmartLink and token
Direct support by phone or chat from certified diagnostic specialists
Access OE-level functions – no dealership visit required
Typical Use Case
The control unit cannot be calibrated properly in the workshop – our remote team connects via SmartLink and completes the procedure successfully.
How It Works
PURCHASE TOKEN
To access SDS – Smart Diagnostic Service, you’ll need digital tokens. These are available from your authorised distribution partner or directly via our official online shop. Tokens can be used flexibly, whenever support is required.
CREATE TICKET
Using the X-431 device, you can create a support ticket directly from the diagnostic application – quickly and effortlessly, exactly where the fault occurs and assistance is required. This saves valuable time and helps keep workshop operations running smoothly.
LIVE SUPPORT
With the SmartLink platform, you receive live support in real time – whether via chat, phone, video call, or secure file transfer. This means you get targeted assistance exactly when and where you need it – directly at the vehicle, with no unnecessary delays.
With the LAUNCH Europe SmartLink Dashboard, workshops can keep everything in view: whether it's a new request, an ongoing process, or a completed diagnostic session – all tasks are centrally organised, directly linked to the SDS team, and sorted by status. Full control with minimal effort.
Every remote service is thoroughly documented – including the vehicle, scope of service, and token usage – all at a glance. The token history allows workshops to see exactly how their balance has been used at any time. Transparent, traceable, and ideal for internal accounting.
Simply select the service you need, book an appointment, and you’re ready to go. Whether it’s ECU programming or system unlocking – the stable remote connection ensures everything runs smoothly. Efficient, predictable, and customer-friendly.
The digital token system puts an end to complicated individual billing. Instead, you benefit from clearly defined services – from ADAS calibration and ECU updates to immobiliser unlocking. Everything is centrally accessible and can be executed directly with the SDS team. Focused, well-structured, and ready for immediate use.
Direct chat with the SDS team, easy step-by-step guidance, and fast real-time responses. Whether it’s key programming or diagnostics, communication is smooth, effective, and international. This is what modern remote support looks like.
Simply enter your token number and password, confirm – and you're done. With just a few clicks, your balance is ready to use for remote services. LAUNCH Europe ensures clear processes, maximum transparency, and the highest level of flexibility for day-to-day workshop operations.
Key Benefits of the SDS Token System
No More Individual Billing
Individually invoiced service requests are no longer necessary. Instead, you simply top up your token balance once and use it for all support services. This significantly simplifies and standardises the entire booking and payment process – ideal for everyday workshop operations.
Full Cost Control
The system is based on a simple conversion key: 1 token equals 1 euro. This clear structure allows for immediate cost estimation and protects you from unexpected charges. All services can be calculated in advance, and billing is transparent – with no hidden fees.
Direct Support
Support requests can be created directly via the diagnostic system – no phone calls, no waiting. Ticket submission, appointment scheduling, and communication with the support team happen straight from the device, making the process fast, efficient, and hassle-free.
Real-Time Communication with the SDS Team
The SDS platform enables seamless live communication in multiple formats: text chat, voice and video calls, as well as file and image sharing. This allows complex issues to be explained and resolved immediately – visually and collaboratively – without the need for third-party tools or lengthy processes.
Flexible Scheduling or Immediate Support
The choice is yours: do you need immediate assistance or prefer to book a scheduled appointment? Both options can be selected directly from the device. This allows you to tailor the support to fit seamlessly into your daily workshop routine – making even short-notice requests quick and easy to manage.
On-Demand Technical Support (VTS)
With just a few clicks, you gain access to professional real-time assistance. This includes vehicle data, repair information, wiring diagrams, and personal support from SDS experts – exactly when you need it. Services can be accessed individually and redeemed at any time using your token balance.
On-Demand Technical Support
With just a few clicks, you gain access to professional real-time assistance. This includes vehicle data, repair information, wiring diagrams, and personal support from SDS experts – exactly when you need it. Services can be accessed individually and redeemed at any time using your token balance.
Direct Support
Prepaid Models at a Glance
1 TOKEN = 1€
With 100 tokens, you gain quick access to individual and essential diagnostic and coding services. Available directly from the LAUNCH online shop or through our authorised distribution partners.
With 250 tokens, you have sufficient credit for a range of diagnostic and programming procedures. Perfect for functions such as coding, basic settings, guided fault finding, and much more. Available directly from the LAUNCH online shop or through our authorised distribution partners.
Do you regularly carry out more complex tasks such as module replacement, FAS/ADAS calibration, or software updates? With 500 tokens, you’re well equipped for a wide range of support cases – flexible, predictable, and efficient. Available directly through our authorised distribution partners.
The largest token package offers maximum freedom for demanding service operations – from coding and retrofitting to manufacturer-specific functions for FCA/PSA. Ideal for large workshops or multi-brand operations. Available directly through our authorised distribution partners.
Description
Service examples
Token
Servicing and maintenance work
Service Interval Reset
Service Mode – Parking Brake Release
Reading and Erasing Fault Memory
Security Gateway Access Enablement
Disable Transport Mode
Software Update Check for Control Modules
Battery Change Registration
50
Immobilisers
Program New Keys to the Immobiliser
Program the remote control function of the key
Remove component protection
Adapt new ECU to immobiliser
60
CODINGS
Online coding of individual control units via the manufacturer database
Codings for AdBlue fault resets
60
Initial settings
Reset adaptation values of the diesel particulate filter
Start regeneration of diesel/petrol particulate filter
Perform basic settings after timing chain replacement
Calibrate steering angle sensor
Basic settings for ADAS systems
Basic settings for HVAC system
Injector coding
50
Retrofits
Coding of the trailer hitch (OEM/aftermarket)
Activation of multimedia services
Cruise control coding
Reverse camera coding
Parking assist coding
Alarm system coding
70
Module replacement
Engine ECU replacement
Engine replacement
ABS/ESP ECU replacement
Airbag ECU replacement
Multimedia unit replacement
Central electronics replacement
Instrument cluster replacement
90
ADAS
Front radar replacement
Front camera replacement
90
SOFTWARE UPDATES
ECU software version update
100
Stellantis Service Flat Rate
Stellantis Gruppe (FCA/PSA), Pauschal für alle Leistungen
100
Diagnostic Hotline (Vehicle Technical Support)
Technical data extract from OE systems
TSBs
Service Plans
Repair Plans
40
Guided Fault Diagnosis
Guided fault diagnosis by a specialised vehicle technician. Billed per 30-minute interval.
80
SDS
Coverage
Additional Services
(and many more)
Support with Common Faults
Typical issues such as communication errors, warning messages, or interrupted diagnostics can be quickly identified and resolved through regular remote diagnostics. Our SDS team provides reliable support for fast fault analysis and resolution. This helps minimise downtime, speed up workflows, and significantly improve efficiency in your workshop.
Retrofits
Whether it’s a reverse camera, parking assist system, or multimedia services – retrofits can be carried out quickly, safely, and vehicle-specifically with the support of our diagnostics team. Through the SDS platform, we perform all required coding and adjustments remotely – conveniently, time-efficiently, and without additional workshop visits. This allows you to bring your vehicle up to the latest technical standard with ease.
Multimedia & Infotainment
Modern infotainment and multimedia systems require regular maintenance to ensure long-term reliability. With SDS remote diagnostics, software issues can be quickly identified, system updates applied, and functions optimised – all without the need for a workshop appointment. This noticeably enhances the user experience and ensures a smooth, uninterrupted driving experience.
Case Studies
Diagnostic Hotline (VTS)
Situation: A workshop customer contacts the VTS. On a Peugeot, the DPF warning light remains illuminated, despite a supposed regeneration having been performed.
Problem: There is uncertainty about the actual load status of the particulate filter and whether the control unit has stored an active fault.
Solution: The VTS provides guidance over the phone on how to correctly read the soot load value using the workshop tester and explains the threshold at which a forced regeneration is required.
Result: The workshop successfully performs the regeneration, documents the soot load value, and is able to return the vehicle to the customer without the warning light. No additional workshop visit is required.
Remote Diagnostic
Situation: A dealership reports a VW Golf with a stored airbag fault following a front-end repair.
Problem: The workshop has already replaced the airbag components, but the warning light remains active. Online coding is required.
Solution: Via remote diagnostics, our team reads out the crash data, removes the component protection entry, and performs the necessary adaptations.
Result: The vehicle is free of fault messages, and the customer can collect it on schedule. No additional workshop effort required.
VTS + Remote Diagnostic
Situation: An independent workshop contacts the VTS because a BMW is showing ESP faults and steering angle errors after a rear axle repair.
Problem: The workshop has attempted to recalibrate the steering angle sensor several times, but the fault code persists. A solution on-site is not possible.
Solution: The VTS first clarifies the steps already taken during a phone call. The remote diagnostics team then takes over via SmartLink, performs the full calibration, and checks the parameters live while the vehicle is stationary.
Result: The calibration is completed successfully. All fault codes are cleared, and the vehicle drives stably without any ESP warning.
Case 1: Diagnostic Hotline (VTS)
Situation: A workshop customer contacts the VTS. On a Peugeot, the DPF warning light remains illuminated, despite a supposed regeneration having been performed.
Case 2: Remote Diagnostic
Situation: A dealership reports a VW Golf with a stored airbag fault following a front-end repair.
Case 3: VTS + Remote Diagnostic
Situation: An independent workshop contacts the VTS because a BMW is showing ESP faults and steering angle errors after a rear axle repair.
Problem: There is uncertainty about the actual load status of the particulate filter and whether the control unit has stored an active fault.
Problem: The workshop has already replaced the airbag components, but the warning light remains active. Online coding is required.
Problem: The workshop has attempted to recalibrate the steering angle sensor several times, but the fault code persists. A solution on-site is not possible.
Solution: The VTS provides guidance over the phone on how to correctly read the soot load value using the workshop tester and explains the threshold at which a forced regeneration is required.
Solution: Via remote diagnostics, our team reads out the crash data, removes the component protection entry, and performs the necessary adaptations.
Solution: The VTS first clarifies the steps already taken during a phone call. The remote diagnostics team then takes over via SmartLink, performs the full calibration, and checks the parameters live while the vehicle is stationary.
Result: The workshop successfully performs the regeneration, documents the soot load value, and is able to return the vehicle to the customer without the warning light. No additional workshop visit is required.
Result: The vehicle is free of fault messages, and the customer can collect it on schedule. No additional workshop effort required.
Result: The calibration is completed successfully. All fault codes are cleared, and the vehicle drives stably without any ESP warning.
Do you have further questions or would like more information about the Smart Diagnostic Service?
Feel free to contact us.
